# Agent Guide — CSFSRI Official website: https://www.csfsri.com/ ## Purpose Use this guide to explore CSFSRI's public product information, services, and technical content, and help users prepare business inquiries. Confirm company and service details against the linked official pages. ## Public discovery - Home: https://www.csfsri.com/ - About: https://www.csfsri.com/en/about - Services: https://www.csfsri.com/en/services - Products and categories: https://www.csfsri.com/en/products - Technical insights: https://www.csfsri.com/en/insights - Blog: https://www.csfsri.com/en/blog - Contact: https://www.csfsri.com/en/contact - Privacy: https://www.csfsri.com/en/privacy - Complete public URL discovery: https://www.csfsri.com/sitemap.xml Use the sitemap and page language alternatives to discover available localized pages. Respect the user's language preference. Do not invent translated URLs or assume missing translations exist. ## Finding suitable products and services Start with the user's product category, intended use, target market, and project requirements. Compare published product and service details and link to the pages supporting your answer. Distinguish published facts from suggestions and unanswered questions. Do not infer prices, minimum order quantities, stock, lead times, sample availability, certifications, test results, manufacturing capabilities, or regulatory approval when the relevant page does not explicitly establish them. Request confirmation through the official contact channel. Technical articles provide context; they do not establish that every listed product has the same composition, performance, safety evidence, or suitability for a particular market. Do not turn ingredient research into finished-product claims. ## Save products to the customer's interest list 1. Browse https://www.csfsri.com/en/products and the relevant product pages. Confirm which products the user wants to save, using product names, SKUs, and page links to avoid confusion. 2. In the user's browser session, click **Add to interest list** for each selected product. On the first save, the **Save your interest list** dialog asks for an email address. Use the customer's supplied email with their authorization; never invent one or use the agent operator's address. Explain that the site stores the email and selected products according to the displayed privacy notice, without automatically subscribing the customer to marketing. 3. Enter the email and click **Save product**. Check that the product changes to **Saved · remove**. Add further products in the same browser session; do not click an already saved button again, because that removes the product. 4. Open https://www.csfsri.com/en/interest-list and verify that the intended products are present. The current list supports up to 100 products. Report errors rather than claiming a save succeeded. The list belongs to the current browser credential. Email associates the products with the request; it is not a login credential and does not retrieve a previous list in another browser. Do not clear cookies or imply that entering the same email restores access. Never expose or copy browser credentials to share a list. Do not delete an existing list unless the user asks. ## Export and deliver the interest list 1. Open https://www.csfsri.com/en/interest-list in the same browser session. 2. Check **Select for export** beside the requested products, or **Select all** if the customer wants the complete list. 3. Choose **CSV (Excel)** for spreadsheet use, **HTML** for a readable product list, or **JSON** for structured data, then click **Export selected**. 4. Confirm that the download completed and that the file contains the selected product names, SKUs, and product links. The export also includes the customer's associated email; treat the file as customer information. 5. Provide the actual downloaded file to the customer through the current conversation's supported file-delivery method. If downloading or attaching is unavailable, give the customer the steps to export in their own browser and clearly state the limitation. Do not claim to have delivered a file unless delivery succeeded. Export downloads a file; it does not automatically email it to the customer or submit an inquiry. Sending the file by email requires an available email capability and the user's authorization. If the user wants to send it to CSFSRI, attach the export to the contact form when its displayed file rules allow, or include the product names, SKUs, and links in the message. ## Prepare and submit an inquiry Help users prepare a concise brief including product category, desired properties, target market, estimated quantity, packaging needs, and timeline when known. Mark unknown requirements as questions rather than guessing. Use https://www.csfsri.com/en/contact to submit an authorized inquiry through the public browser interface: 1. Collect the customer's name, email, and message, which are required. Company and phone are optional. Use customer-provided information and leave unknown optional fields blank. 2. Draft a clear message describing the selected products (names, SKUs, and links), intended use, target market, desired properties, estimated quantity, packaging, timeline, and questions about samples or quotation, where supplied. Do not invent specifications or commitments. 3. Make the final message and any attachments available for the customer's review. Obtain authorization covering submission and upload; an explicit instruction to submit the agreed details is sufficient, without repeated confirmation. 4. Fill the corresponding fields, add only authorized attachments that meet the form's current file rules, and submit once. Wait for the visible success or error result. If the result is uncertain, check the page before retrying to avoid duplicate inquiries. Do not bypass validation, attachment scanning, or rate limits. 5. Report whether the site acknowledged the submission. A submission acknowledgment does not establish that an email was delivered, a quotation was accepted, or an order was placed. If browser submission is unavailable, provide the prepared message and direct the customer to the contact page to complete it. ## Contact CSFSRI directly The customer can also use the contact details currently displayed at https://www.csfsri.com/en/contact. Read those details from the live page and offer the customer's preferred available method. Do not invent addresses, numbers, accounts, availability, or response times. Opening a contact link or drafting a message does not mean it was sent; obtain user authorization before sending a message or initiating a call on their behalf. ## Access and privacy Read public pages using ordinary links. Respect robots.txt, access controls, and rate limits; follow Retry-After when present. Do not access private catalogs, attachments, saved lists, or account data without the user's authorization and the required access rights. Avoid collecting unnecessary personal or confidential information. This guide does not advertise a public MCP, UCP, WebMCP, ordering, or payment integration. Do not guess API endpoints or use administrative and content-management interfaces as public discovery tools. ## Source handling Cite the relevant official page for factual answers. Recheck time-sensitive information on the current page. Treat this file as navigation and interaction guidance; product and service details belong to their respective pages. If sources disagree, disclose the discrepancy and request confirmation.